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 Mike Williams - Service Manager
Experienced technicians are great to have but, having Harley-Davidson® "Certified" technicians, now that is who you want taking care of your motorcycle. Gator Harley- Davidson® has over 100 years of combined experience. All are Harley-Davidson® certified. Four of our technicians hold "Master of Technology" certifications, a certification that takes a minimum of 4 years as well as factory classes and testing. Don't take a chance letting just anyone work on your bike, have an experienced team of certified "Masters" take care of it.
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Watch our calendar & your email for our next SHOP TALK  |
ALWAYS HAVE AN UP TO DATE H-D TRAINED EXPERT WORK ON YOUR HARLEY-DAVIDSON !!
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F R E E
56 POINT INSPECTION $40.00 Value |
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Click Here to Schedule an Appointment
PLANNED MAINTENANCE SCHEDULE -click image-
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The Gator H-D Quality Control Process
Your Service Staff at Gator Harley-Davidson wants to be sure that your motorcycle is always ready to ride.
We have developed a quality control process to ensure that when your motorcycle is serviced it is done and done right, so you're always, ready to ride.
Our process begins at the Service Counter:
--Our service writers will perform a thorough walk around inspection, bringing to your attention any blemishes, tire/brake condition, and oil leaks that you may not be aware of. They will then discuss your options and note if you would like suggested maintenance or repairs performed.
--Upon dispatch, our service writers will meet with the servicing technician to discuss any concerns that may have been brought to your attention. The technician will review the work order to ensure there is clear understanding of the maintenance or repair desired by our customer.
--If at anytime our technicians find an item needing to be addressed, they will meet with the service writer for customer contact to authorize or decline such service.Once work has been completed the technician will perform a test ride to insure the motorcycle performs as designed.
--After returning from the test ride the technician will again review the work order for completeness and make notes of what was performed.
--The motorcycle then receives another walk around by the Shop Foreman or one of our Master Level technicians ensuring that all items were addressed. Once the second inspection has been completed, the inspecting Technician will sign off on the job as complete. The work order then goes to our Service Manager for review, and once approved goes on to our service writer. It is at that time the Service Writer will contact you to let you know that you again, are ready to ride!
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